Privacy Policy
How ph13 Handles Your Personal Data
At ph13, your privacy is not an afterthought — it is built into everything we do. This Privacy Policy explains exactly what personal data we collect, why we collect it, how we use it, who we may share it with, and what rights you have as a ph13 player in the Philippines.
Your Data, Your Rights
A plain-language summary of how ph13 approaches data privacy. The complete legal text follows in the full policy sections below.
Secure Data Storage
All personal data collected by ph13 is stored on encrypted servers protected by industry-standard security protocols. We apply strict access controls so that only authorized personnel can view your information, and only when operationally necessary.
No Selling of Your Data
ph13 does not sell, rent, or trade your personal information to unrelated third parties for marketing or commercial purposes. Your data is used solely to operate and improve the ph13 platform and to comply with our legal obligations.
Your Rights as a Player
Under the Philippine Data Privacy Act of 2012 (Republic Act 10173), you have the right to access, correct, and request deletion of your personal data held by ph13. You may also object to certain types of data processing and withdraw consent at any time.
Transparent Cookie Use
ph13 uses cookies and similar tracking technologies only to keep you logged in, remember your preferences, and analyze aggregate site usage. We do not use third-party advertising cookies or cross-site trackers that follow you around the internet.
Regulatory Compliance
ph13 operates in compliance with the Philippine Data Privacy Act (RA 10173) and its implementing rules. We are committed to upholding the standards set by the National Privacy Commission (NPC) and cooperate fully with regulatory inquiries.
Minimal Data Collection
We collect only the personal data that is strictly necessary to deliver our services, verify your identity, process your transactions, and meet our legal obligations. We do not collect data for its own sake — if we don't need it, we don't ask for it.
01 Introduction
This Privacy Policy ("Policy") describes how ph13 ("ph13", "we", "us", "our") collects, processes, stores, uses, and discloses personal data in connection with your use of the ph13 website at ph13.ws and all associated game interfaces, account features, payment services, and promotional communications (collectively, the "Platform").
ph13 is committed to protecting the privacy and personal data of all players, visitors, and users of the Platform. We recognize that trust is the foundation of any lasting relationship, and we take our data protection obligations seriously under Philippine law and applicable international standards.
Important: By registering an account on ph13, logging in, making a deposit, or otherwise using the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree, please discontinue use of the Platform immediately.
This Policy should be read alongside the ph13 Terms & Conditions, which govern the overall use of the Platform. In the event of any conflict between this Policy and the Terms & Conditions on matters relating to personal data, this Policy shall prevail.
02 Data Controller
For the purposes of the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations, ph13 acts as the personal information controller for all personal data collected through the Platform. This means ph13 determines the purposes and means of processing your personal data.
Where ph13 engages third-party service providers to process personal data on our behalf (for example, payment processors or identity verification services), those providers act as personal information processors and are contractually bound to process your data only on ph13's instructions and in compliance with applicable data protection laws.
For all privacy-related inquiries, requests, or complaints, you may contact our Data Protection Officer (DPO) at: [email protected] with the subject line "Privacy / DPO Request".
03 Personal Data We Collect
ph13 collects the following categories of personal data, depending on how you interact with the Platform:
| Category | Examples | Purpose |
|---|---|---|
| Identity Data | Full name, date of birth, nationality, government ID number | Account registration, KYC/AML verification, age confirmation |
| Contact Data | Email address, mobile number, residential address | Account communications, support, transaction alerts |
| Financial Data | GCash number, Maya account, bank details, USDT wallet address, transaction history | Payment processing, withdrawal verification, AML compliance |
| Usage Data | IP address, device type, browser, session duration, pages visited, bet history | Platform security, fraud prevention, responsible gaming monitoring |
| KYC Documents | Photos of government-issued ID (PhilSys, passport, driver's license), selfies for liveness checks, proof of address | Identity verification, regulatory compliance |
| Preferences Data | Preferred language, marketing opt-in status, responsible gaming settings | Personalization, compliance with your consent choices |
| Communications Data | Live chat transcripts, email correspondence, support ticket content | Customer support quality assurance, dispute resolution |
Special Categories: ph13 does not intentionally collect special categories of sensitive personal data (such as health data, political opinions, or religious beliefs) unless voluntarily disclosed by a player in the context of a responsible gaming support request, in which case such data is handled with heightened care and used solely to provide appropriate assistance.
04 How We Collect Your Data
ph13 collects personal data through the following means:
- Directly from you — when you register an account, complete KYC verification, make a deposit or withdrawal, contact our support team, respond to a survey, or opt in to marketing communications.
- Automatically — through cookies, web beacons, server logs, and similar technologies as you interact with the Platform. This includes your IP address, device identifiers, browser type, and in-session behavior data.
- From third parties — identity verification services (e.g., document verification providers), payment processors (GCash, Maya, BPI, BDO, UnionBank), fraud detection partners, and publicly available sources such as sanctions lists and PEP (Politically Exposed Persons) databases used for AML compliance.
Where we receive personal data about you from a third party, we ensure that the third party has an appropriate legal basis to share that data with us, and we use the data only for the purpose for which it was originally collected or a compatible purpose.
05 How We Use Your Personal Data
ph13 uses the personal data we collect for the following purposes:
- Account Management: Creating and maintaining your ph13 account, verifying your identity, and enabling you to log in and use the Platform.
- Transaction Processing: Processing deposits and withdrawals, verifying payment method ownership, and maintaining accurate financial records.
- KYC & AML Compliance: Verifying your identity and age (21+), screening against sanctions lists, and monitoring transactions for potential money laundering or fraud in accordance with our regulatory obligations.
- Customer Support: Responding to your support inquiries, resolving disputes, and improving the quality of our support services.
- Responsible Gaming: Monitoring gameplay patterns for signs of problem gambling, enforcing self-exclusion and cooling-off periods, and proactively applying responsible gaming tools where appropriate.
- Platform Security: Detecting and preventing fraud, unauthorized access, cheating, bot usage, and other prohibited conduct as defined in the Terms & Conditions.
- Marketing Communications: Sending promotional offers, bonus notifications, and platform updates — but only where you have explicitly opted in. You may opt out at any time.
- Platform Improvement: Analyzing aggregated, anonymized usage data to improve game selection, website performance, and user experience.
- Legal Obligations: Complying with applicable Philippine laws, regulations, court orders, and lawful requests from regulatory or law enforcement authorities.
ph13 does not use your personal data to make fully automated decisions that produce significant legal effects without human review, except where automated screening is required for AML/sanctions compliance — in which case a human reviewer will assess any flagged results before action is taken.
06 Legal Basis for Processing
Under the Philippine Data Privacy Act (RA 10173), ph13 processes your personal data on one or more of the following legal bases:
- Consent: Where you have given us clear, specific, and informed consent to process your data for a particular purpose (e.g., marketing communications, optional platform features). You may withdraw consent at any time without affecting the lawfulness of prior processing.
- Contractual Necessity: Where processing is necessary to fulfill our obligations under the ph13 Terms & Conditions — for example, processing your deposits, verifying your identity, and maintaining your account.
- Legal Obligation: Where processing is required to comply with a legal or regulatory obligation, such as AML/KYC requirements, tax reporting, or a court order.
- Legitimate Interest: Where processing is necessary for ph13's legitimate interests (or those of a third party), provided those interests are not overridden by your rights and interests. This includes fraud prevention, platform security, responsible gaming monitoring, and business analytics.
07 Sharing Your Personal Data
ph13 does not sell, rent, or trade your personal data to third parties. We may share your data with the following categories of recipients, and only to the extent necessary for the stated purpose:
- Payment Processors: GCash, Maya, BPI, BDO, UnionBank, 7-Eleven Cliqq, Coins.ph, and USDT payment infrastructure providers — to facilitate deposits and withdrawals.
- Identity Verification Providers: Third-party KYC/AML service providers who assist with document verification, liveness checks, and sanctions screening.
- Game Providers: Licensed game providers (e.g., Ezugi, Pragmatic Play, PG Soft, Jili) may receive a limited player session token necessary to load and authenticate game sessions. They do not receive your full personal profile.
- Regulatory and Law Enforcement Authorities: Where required by applicable Philippine law, a court order, or a lawful request from PAGCOR, the National Privacy Commission, or other competent authorities.
- IT and Security Service Providers: Cloud hosting, cybersecurity, and fraud detection vendors who process data on ph13's behalf under strict data processing agreements.
- Legal and Professional Advisors: Lawyers, auditors, and accountants bound by professional confidentiality obligations who assist ph13 with legal compliance and business operations.
No Unauthorized Disclosure: ph13 will never disclose your personal data to a third party for that party's own independent marketing or commercial purposes without your explicit prior consent. Any third-party data sharing arrangement is governed by a written data processing agreement that binds the recipient to confidentiality and data protection standards at least equivalent to those in this Policy.
08 Data Retention
ph13 retains personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable laws and regulations. The following general retention periods apply:
- Active Account Data: Retained for the duration of your account relationship with ph13 and for a minimum of 5 years after account closure, in accordance with AML and financial record-keeping obligations under Philippine law.
- KYC Documents: Retained for a minimum of 5 years from the date of verification or account closure, whichever is later.
- Transaction Records: Retained for a minimum of 5 years from the date of the transaction.
- Support Communications: Retained for 3 years from the date of the last interaction, or longer if related to an ongoing dispute or legal matter.
- Marketing Consent Records: Retained for the duration of your consent and for 3 years after withdrawal, as evidence of compliance.
Upon expiry of the applicable retention period, personal data is securely deleted or anonymized so that it can no longer be attributed to any individual. Anonymized data may be retained indefinitely for aggregate analytics purposes.
09 Data Security
ph13 implements a comprehensive set of technical and organizational measures to protect your personal data against unauthorized access, accidental loss, destruction, alteration, or disclosure. These measures include:
- Encryption: All data transmitted between your browser and ph13 servers is encrypted using TLS 1.2 or higher. Sensitive data at rest (including financial data and KYC documents) is encrypted using AES-256 encryption.
- Access Controls: Access to personal data is restricted on a strict need-to-know basis. All ph13 personnel with access to personal data are subject to confidentiality agreements and regular security training.
- Two-Factor Authentication: ph13 supports two-factor authentication (2FA) for player accounts to protect against unauthorized login attempts. We strongly recommend all players activate 2FA from their account settings.
- Regular Security Audits: The ph13 Platform undergoes periodic penetration testing, vulnerability assessments, and security audits conducted by qualified third-party security professionals.
- Incident Response: ph13 maintains a documented data breach response plan. In the event of a personal data breach that poses a significant risk to affected individuals, ph13 will notify the National Privacy Commission and affected players in accordance with RA 10173 and its implementing rules.
Your Responsibility: While ph13 takes all reasonable steps to protect your data, you are responsible for keeping your account credentials confidential. Never share your password with anyone. If you suspect unauthorized access to your account, contact ph13 support immediately at [email protected].
10 Cookies & Tracking Technologies
ph13 uses cookies and similar technologies (web beacons, local storage, session tokens) to operate the Platform, remember your preferences, and analyze usage patterns. Below is a summary of the cookie categories we use:
| Cookie Type | Purpose | Can Be Disabled? |
|---|---|---|
| Strictly Necessary | Session management, authentication tokens, security (CSRF protection), load balancing | No — required for the Platform to function |
| Functional | Remembering your language preference, game lobby layout, and responsible gaming settings | Yes — disabling may affect Platform experience |
| Analytical | Aggregate, anonymized page view and session data used to improve Platform performance | Yes — via cookie preference settings |
| Fraud Prevention | Device fingerprinting and session integrity checks used to detect unauthorized access and bot activity | No — required for Platform security |
ph13 does not use third-party advertising cookies or cross-site behavioral tracking cookies. You can manage your cookie preferences through your browser settings. Note that disabling certain cookies may limit your ability to use some features of the ph13 Platform.
11 Your Privacy Rights
As a data subject under the Philippine Data Privacy Act (RA 10173), you have the following rights with respect to your personal data held by ph13:
- Right to Be Informed: You have the right to be informed about how your personal data is collected, used, and shared — which this Privacy Policy fulfills.
- Right of Access: You may request a copy of the personal data ph13 holds about you, along with information about how it is processed.
- Right to Rectification: You have the right to request correction of any inaccurate or incomplete personal data we hold about you.
- Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, or where you have withdrawn consent and there is no other legal basis for processing. Note that this right is subject to our legal retention obligations (see Section 8).
- Right to Object: You may object to the processing of your personal data for direct marketing purposes at any time. You may also object to processing based on legitimate interest, though ph13 may continue processing if there are compelling legitimate grounds.
- Right to Data Portability: Where technically feasible, you may request a copy of your personal data in a structured, commonly used, machine-readable format.
- Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out before the withdrawal.
- Right to Lodge a Complaint: You have the right to lodge a complaint with the Philippine National Privacy Commission (NPC) if you believe your data rights have been violated.
How to Exercise Your Rights: To exercise any of the rights listed above, please contact our Data Protection Officer at [email protected] with the subject line "Data Rights Request". We will acknowledge your request within 3 business days and aim to fulfill it within 30 calendar days, subject to identity verification and any applicable legal limitations.
12 Minors & Age Policy
The ph13 Platform is strictly intended for users who are 21 years of age or older, in accordance with Philippine gambling regulations. ph13 does not knowingly collect personal data from individuals under the age of 21.
As part of our registration and KYC process, ph13 verifies the age of all new players using government-issued identification documents. Accounts where the user is found to be under 21 will be immediately suspended, all funds will be frozen pending review, and any winnings will be forfeited in full in accordance with our Terms & Conditions.
If You Believe a Minor Has Registered: If you have reason to believe that a person under the age of 21 has created an account on ph13, please contact us immediately at [email protected]. We will investigate and take appropriate action within 24 hours, including deletion of all personal data collected from the minor.
Parents and guardians are encouraged to use parental control software to restrict access to online gambling platforms. ph13 supports all efforts to prevent underage gambling in the Philippines.
13 International Data Transfers
ph13 primarily processes personal data within the Philippines. However, certain third-party service providers (such as cloud hosting infrastructure or KYC verification providers) may process data in other jurisdictions. Where personal data is transferred outside the Philippines, ph13 ensures that such transfers comply with the requirements of RA 10173 and its implementing rules, specifically:
- The recipient country or organization provides an adequate level of protection for personal data comparable to Philippine standards, or
- Appropriate contractual safeguards (such as standard data transfer clauses) are in place to protect your data during and after the transfer, or
- The transfer is necessary to fulfill our contractual obligations to you or is otherwise permitted under applicable law.
ph13 will never transfer your personal data to a jurisdiction that does not provide adequate protection without first implementing the appropriate safeguards described above. A list of the jurisdictions to which data may be transferred is available upon request to our DPO.
14 Changes to This Privacy Policy
ph13 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, new legal requirements, or improvements to our Platform. When we make material changes to this Policy, we will:
- Post the revised Policy on this page with an updated "Effective Date" at the top.
- Display a prominent notice on the ph13 Platform for a reasonable period following the update.
- Where the changes are significant and affect how we process your data in a meaningful way, send a notification to your registered email address at least 7 days before the changes take effect.
Your continued use of the ph13 Platform after the effective date of any revised Privacy Policy constitutes your acknowledgment and acceptance of the updated terms. If you do not agree to the revised Policy, you must cease using the Platform and may request account closure in accordance with the Terms & Conditions.
We encourage you to review this Privacy Policy periodically to stay informed about how ph13 is protecting your personal data.
15 Contact Us & Data Protection Officer
If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by ph13, please do not hesitate to reach out to our dedicated Data Protection Officer:
- Email: [email protected] — use subject line "Privacy / DPO Request" for fastest routing
- Live Chat: Available 24/7 directly from the ph13 website
Our DPO will acknowledge receipt of your inquiry within 3 business days and provide a substantive response within 30 calendar days, or earlier where required by law. For complex requests that require additional time, we will notify you of the expected timeline and reason for any delay.
If you are not satisfied with ph13's response to your privacy concern, you have the right to escalate your complaint to the Philippine National Privacy Commission (NPC) at privacy.gov.ph. The NPC is the independent authority responsible for administering and implementing RA 10173 in the Philippines. This Privacy Policy was last reviewed and updated on January 1, 2026.
Play With Confidence at ph13
Now that you know exactly how ph13 handles your data, explore the platform with peace of mind. From slots and live casino to bingo and mines — your personal information stays safe every step of the way.
Must be 21 years of age or older to play. Please gamble responsibly.